Cricketcx's Privacy Policy — Your Data, Our Responsibility

Cricketcx collects certain information to deliver the best gaming experience and keep your account secure. This data is gathered in two ways — information you provide directly, and information collected automatically.

Information you provide directly:

• Name, email, mobile number, and date of birth collected at registration.
• A copy of your national ID or passport for KYC verification.
• Residential address details for address verification purposes.
• Payment method details (bKash/Nagad number, bank account).
• Messages or complaints submitted to the support team.

Automatically collected information:

• Device information: operating system, browser, screen resolution.
• IP address and approximate location (country/district level).
• Gaming activity on the platform, login times, and session duration.
• Pages you visited and how long you spent on them.

Cricketcx uses your data only for specific, legitimate purposes. Here's a full breakdown:

Keep in mind — if you no longer wish to receive promotional emails, you can unsubscribe at any time or let our support team know.

Cricketcx never sells your personal data to third parties. However, limited information may be shared with certain partners in specific circumstances:

• Payment providers: Only the information required to complete a transaction is sent to payment gateways such as bKash, Nagad, and Rocket.
• Game Providers: Limited session data is shared with game providers solely to run the game while you play Live Casino or slots.
• Analytics Services: Anonymized data is used to improve site performance.
• Legal authorities: Data may be disclosed in response to a court order or a lawful request from a law enforcement authority.

Cricketcx uses cookies to improve your browsing experience. Cookies are small text files stored in your browser. We use three types of cookies:

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.

Cricketcx does not retain your data longer than necessary. The retention periods for different types of data are listed below:

• Account information: For the lifetime of your account and 5 years after closure (as required by law).
• Transaction records: 7 years from the date of the last transaction.
• KYC documents: 5 years after the end of the relationship.
• Gaming logs: 3 years.
• Support Messages: 2 years from the date of resolution.
• Marketing preferences: Until you unsubscribe.

After the retention period, data is securely deleted or anonymized. Some data may need to be retained longer due to legal obligations — in such cases, you will be notified.

You have full control over your personal data at cricketcx. Your rights are outlined in detail below:

Cricketcx employs the highest standards of technical and administrative security to protect your privacy. Our multi-layered security framework ensures your data stays safe at all times.

• Encryption: All data transmissions use TLS 1.3 protocol with 256-bit AES encryption.
• Firewall: An advanced Web Application Firewall (WAF) protects against cyber attacks.
• Two-Factor Authentication (2FA): You can enable two-factor authentication for an extra layer of security on your account.
• Regular Backups: Data is regularly stored in encrypted backups.
• Access controls: Staff are only granted access to the data they need to perform their specific role.
• Penetration Testing: Security audits are conducted twice a year by a specialist team.

Cricketcx is an 18+ platform. We do not knowingly collect or store personal data from anyone under the age of 18.

• Age is verified at the point of registration.
• Age is verified through the KYC process.
• Accounts suspected of belonging to a minor are suspended immediately.

If you become aware that a minor has created an account, please contact us immediately at [email protected]to let us know. We will immediately close that account and delete all associated data.

Cricketcx may update this Privacy Policy as needed. We will notify you of any changes in different ways depending on their nature:

• Significant changes: Notice will be sent to your registered email at least 30 days before the changes take effect.
• Minor changes: This page will be updated and the "Last Updated" date will reflect the change.
• Urgent Changes: If an urgent change is required for security reasons, an in-app notification will be sent.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new terms, you may request account closure at any time.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

• Email: [email protected]
• Live Chat: available 24/7 (bottom-right corner of the platform)
• Email response time: within 24 business hours
• Support available in Bengali

Your privacy is our priority. Any concern you raise will be treated with the utmost seriousness and resolved promptly.